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Quick Links

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Network Status

Your Own Router

You are welcome to use your own Wi-Fi router unless a Zentro router is pre-installed in your home. Please be aware that when a personal router is used, the device determines maximum speeds and your Zentro team is not able to provide remote troubleshooting or advanced Wi-Fi support.

Having Wi-Fi issues?

• Check network status
• Make sure you have the latest firmware update
• Reboot your router
• Slow speeds? Check that your router supports the speeds selected
• Other questions? Please refer to your manufacturer’s guide and warranty

Why use a Zentro Router

DIRECTV Support

DIRECTV MDU Care: 866-258-8766

Call for:

• Package upgrades once your account is active
• Billing questions
• Account assistance
  • Updating contact info
  • Moving to a new location with an existing account (new unit/new building)
    • You must contact MDU Care before Zentro can assist with the account

DIRECTV Digital Assistance Center: 877-453-0347

Since Stream equipment and accounts are managed by DIRECTV, our team has limited access to troubleshoot them. For the quickest help, we recommend reaching out to DIRECTV directly.

Call for:

• All DIRECTV Stream support
• All DIRECTV Stream account issues

Support Articles:

• Troubleshooting: Quick fixes & troubleshooting Help | DIRECTV Support
• Remote Control Info:
  • How to program your remote control: How to program your DIRECTV remote control | DIRECTV Support
  • Get help with your DIRECTV Gemini Air or remote | DIRECTV Support
• DIRECTV Account Help: Manage your DIRECTV user ID or password | DIRECTV Support

Submit a Ticket

Open a detailed support request

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Network Status

Eero Routers

How-To Guide

eero FAQs

eero Secure Features

cell_tower

Network Status

DIRECTV Support

DIRECTV MDU Care: 866-258-8766

Call for:

• Package upgrades once your account is active
• Billing questions
• Account assistance
  • Updating contact info
  • Moving to a new location with an existing account (new unit/new building)
    • You must contact MDU Care before Zentro can assist with the account

DIRECTV Digital Assistance Center: 877-453-0347

Since Stream equipment and accounts are managed by DIRECTV, our team has limited access to troubleshoot them. For the quickest help, we recommend reaching out to DIRECTV directly.

Call for:

• All DIRECTV Stream support
• All DIRECTV Stream account issues

Support Articles:

• Troubleshooting: Quick fixes & troubleshooting Help | DIRECTV Support
• Remote Control Info:
  • How to program your remote control: How to program your DIRECTV remote control | DIRECTV Support
  • Get help with your DIRECTV Gemini Air or remote | DIRECTV Support
• DIRECTV Account Help: Manage your DIRECTV user ID or password | DIRECTV Support

Your Own Router

Residents may use their own Wi-Fi router unless a Zentro router is pre-installed in their unit. When a personal router is used, the device determines the maximum speed, and the Zentro team is not able to provide remote troubleshooting or advanced Wi-Fi support.

Tips for residents with their own router:

• Check network status
• Make sure you have the latest firmware update
• Reboot your router
• Slow speeds? Check that your router supports the speeds selected
• Other questions? Please refer to the manufacturer’s guide and warranty

Why use a Zentro Router?