Select The Support You Need
How Can We Help?
home
Residential
Residents
store
Business
Business, Hospitality, Temp Events
person
Property Managers
Property Managers, Owners
help_center
Quick Links
Network Status
My Account
How to Pay my Bill
Welcome to Zentro Support
Residential Support
Account_circle
My Account
Billing FAQ
Helpful Tips and General FAQs
Find solutions and tips for your products.
cell_tower
Network Status
Need Help With Your Wi-Fi
Your Own Router
You are welcome to use your own Wi-Fi router unless a Zentro router is pre-installed in your home. Please be aware that when a personal router is used, the device determines maximum speeds and your Zentro team is not able to provide remote troubleshooting or advanced Wi-Fi support.
Having Wi-Fi issues?
- Check network status
- Make sure you have the latest firmware update
- Reboot your router
- Slow speeds? Check that your router supports the speeds selected
- Other questions? Please refer to your manufacturer’s guide and warranty
Need Help?
Contact Us by Phone, Email, or Chat
Welcome to Zentro Support
Business Support
Account_circle
My Account
Billing FAQ
Helpful Tips and General FAQs
cell_tower
Network Status
Need Help With Your Wi-Fi
Need Help?
Need more assistance? Contact the Business team by phone, email, or your account portal.
Welcome to Zentro Support
Property Manager Support
Account_circle
My Account
Manage Account Services, User Profile and Contact Information
Billing FAQ
Helpful Tips and General FAQs
Find solutions for your products.
cell_tower
Network Status
Redeem
Property Manager Referral Rewards
Refer Residents and Get Rewarded
Need Help With Your Wi-Fi
Your Own Router
Residents may use their own Wi-Fi router unless a Zentro router is pre-installed in their unit. When a personal router is used, the device determines the maximum speed, and the Zentro team is not able to provide remote troubleshooting or advanced Wi-Fi support.
Tips for residents with their own router:
- Check network status
- Make sure you have the latest firmware update
- Reboot your router
- Slow speeds? Check that your router supports the speeds selected
- Other questions? Please refer to the manufacturer’s guide and warranty
Need Help?
Contact Us by Phone, Email, or Chat
