SMS Terms & Conditions

Last Updated: July 26, 2026

Zentro® SMS Terms & Conditions

Effective Date: 7/1/2026

SMS Customer Care Program Terms & Conditions

By providing your mobile phone number and opting in to receive text messages from Zentro Internet (“Zentro,” “we,” “our,” or “us”), you agree to these SMS Terms & Conditions. These terms govern your participation in the Zentro Internet Customer Care SMS Program.

Program Description

The Zentro Internet Customer Care SMS Program provides customers with customer service, account support, service-related communications, billing notifications, appointment reminders, service updates, troubleshooting assistance, and other account-related information. No marketing communication is performed through the Customer Care SMS Program.

Messages may be sent by automated systems, virtual assistants, or customer service representatives to facilitate customer support and account management.

Opt-In Consent

By opting into the SMS program, you expressly consent to receive recurring text messages from Zentro Internet at the mobile number you provided. Your consent to receive text messages is not a condition of purchasing any goods or services. Customers may opt in by providing their mobile phone number through the Zentro account registration process, service request forms, customer support interactions, or other approved enrollment methods and affirmatively consenting to receive SMS communications.

Message Frequency

Message frequency varies based on your interactions with Zentro Internet, account activity, support requests, and service-related communications.

Message and Data Rates

Message and data rates may apply according to your wireless carrier’s pricing plan. Charges may vary if messages are sent or received while roaming. Please contact your wireless carrier for details regarding your messaging plan.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying:
STOP to any message received from Zentro Internet.

Upon receipt of your STOP request, you will receive a confirmation message and no additional SMS messages will be sent unless you subsequently re-enroll in the program.

Help Instructions

For assistance with the SMS program, reply HELP to any message, call 877-936-0982, or email support@zentrointernet.com.

Supported Carriers

Supported carriers are not liable for delayed or undelivered messages.

Privacy

Your privacy is important to us. Information collected through the SMS program is governed by our Privacy Policy.

Mobile opt-in information, SMS consent, and phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

For additional information, please review our Privacy Policy.

Eligibility

You must be the authorized user of the mobile device and mobile phone number used to enroll in the SMS program.

Changes to the Program

Zentro Internet reserves the right to modify, suspend, or terminate the SMS program or these Terms & Conditions at any time without prior notice.

Disclaimer of Liability

Zentro Internet is not responsible for delays in message delivery, failures in transmission, interruptions in wireless service, or technical issues that may affect message delivery