Billing
How and When Will I Be Billed?
At Zentro, we believe in transparency and convenience when it comes to billing. To find detailed information about your billing cycle, payment due dates, and invoice details, simply visit our dedicated customer account management page.
- To access your account information visit: https://myportal.zentrointernet.com/.
How Do I Update My Card on File?
Updating your payment information is hassle-free through the Zentro Portal. Whether you’ve got a new card or need to make changes to your existing one, our portal makes it easy.
- To access our portal visit: https://myportal.zentrointernet.com/.
Our goal is to empower you to manage your account with ease. If you have any questions or encounter any issues while using the portal, our customer support team is always ready to assist you.
Residential Customer FAQs
When will I receive my first bill?
Where do I find more information about items on my bill?
To find detailed information about your billing cycle, payment due dates, and invoice details, simply visit our dedicated customer account management page.
To access your account information visit: https://myportal.zentrointernet.com/.
I am having issues logging into the account portal
For more Q and A’s on our account portal click here.
What credit cards do you accept?
We accept MasterCard, Visa, American Express and Discover cards.
How do e-checks work?
E-check withdraws directly from a bank account. You can set up e-check withdrawals in the customer portal.
Can I send you a personal check instead of an autopayment?
Auto payment is required for residential service, we do not accept paper checks.
Can you send me a paper bill?
We do not provide paper bills. However, you can view, download or print your invoices at any time from the online customer portal.
I’m on autopay; why did I receive a past due notice?
I’m not receiving any billing communications from you. Why?
Billing communications are sent to the email we have on file for your account. If you need to update your email with us, please call 877-ZENTRO-1.
Billing communications sometimes go into a spam/junk folder. If that’s where our communications have gone, please take a moment to add this address as a safe sender via your email platform. For example, mark as “not spam” in gmail, or “never block sender’s domain” in outlook.
How do I cancel my residential service?
Residential customers please call our customer service team at 877-ZENTRO-1 between the hours of 7:00 AM-6:00 PM Central time to cancel service. Please note, we do not accept cancellation requests via email.
Do you have payment plans?
How do you enforce Copyright infringement and abuse?
- Copyright infringement and abuse is strictly enforced as dictated by the Digital Millenium Copyright Act (DMCA) and your service is subject to termination for illegal activity.
- If you receive a warning, please review the information provided regarding alleged copyright infringement or abuse activity, including the detail of the activity that was flagged, and attest that you will not continue the illegal activity.
- Service will be suspended until you verify that you have received the notice and agree to abide by applicable laws. Instructions will be included in the email you receive.
- Three notices will be provided. If you continue illegal activity, your service will be terminated and cannot be reinstated.
- If you wish to dispute the activity, please submit a ticket to our support team for assistance.
How can I find my account ID?
How can I get a copy of my monthly invoice?
Under the invoice section you can click the red pdf button under download to download a copy of your invoice.
What does the error “That email was either not found, or already has an account associated with it. Try the forgot username or password link.” mean?
This means that the email does not match the information in your account. The email for portal registration needs to be the same one we have on file for you; it is the address where you would have received service confirmations.
To change your email or inquire about your account ID, please reach out to customer support at 877-ZENTRO-1.
How do I set up auto-pay?
Your account is automatically enrolled in autopay. The credit card you signed up for service with will be charged on your billing date.
How do I change my payment method ?
To change your payment method, when you are logged into your account portal, select the right blue button to add a credit card or bank account.
How do I make sure that my new payment is the default for future payments?
When you add a new card, it will automatically be placed as your default credit card.
